Zendesk-inspired, faster to ship
Support your customers with a workspace your team will actually love.
ZenAssist blends consumer-grade interaction quality with enterprise controls for routing, audit, and analytics.
How it works
1. Collect conversations from web and email.
2. Route tickets based on rules + skills.
3. Work from one timeline, reply faster.
4. Track performance and continuously optimize.
Omnichannel intake
Handle web chat and email in one queue with shared customer context.
Unified timeline
Public replies, internal notes, and system events in a single chronological feed.
Rule builder
Create human-readable routing and automation logic without brittle scripts.
Analytics shell
Track volume, response time, and backlog with customizable dashboard widgets.
What teams say
“We shipped our support motion in one quarter with no UX tradeoffs for agents.”
Acme Health
“We shipped our support motion in one quarter with no UX tradeoffs for agents.”
Orbit Commerce
“We shipped our support motion in one quarter with no UX tradeoffs for agents.”
Delta Cloud